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客戶滿意度調(diào)查問卷

Customer Satisfaction Evaluation Questionnaire

客戶滿意度調(diào)查問卷Customer Satisfaction Evaluation Questionnaire

尊敬的顧客：

非常感謝貴公司對環(huán)球印務(wù)的大力支持和信任.為了進一步了解客戶對我公司服務(wù)的滿意度狀況，貫徹“誠信為本，客戶至上”的服務(wù)理念，我們開展此次滿意度調(diào)查活動。您的任何意見和建議都是我們持續(xù)改進的動力，并激勵我們不斷改善和提高，最終為您提供最優(yōu)質(zhì)的紙盒包裝服務(wù)。

Dear

Thank you very much for your great support and trust on our global printing company in 2017. To further understand the customer satisfaction and take the spirit of’’ integrity-based, customer first" principle, we carry out the satisfaction survey activities. Your any comments and suggestions are our power of continuous improvement and encourage us to constantly improve and enhance, ultimately to provide you with the best quality service of carton packaging.

請根據(jù)您的體驗對以下各項進行評價（共分為6個等級，分值設(shè)定為非常滿意5分、滿意4分、一般 3分、不滿意 2分、非常不滿意1分、不涉及項目N/A,您可以選中相應(yīng)的滿意級別）

Please evaluate belowing items as your feel（ six classes, five points maximum and one points minimum(include one non-involve item),You can check the corresponding satisfaction level）

您的體驗
(your experience)		 非常滿意5famously 滿意4satisfied 一般3general 不滿意2dissatisfied 非常不滿意1Very dissatisfied 不涉及項目N/A
標(biāo)準(zhǔn)定義
(standard definition)		 對于調(diào)查項全年表現(xiàn)很好，超出預(yù)期 The performance of all investigation items is better than expected 對于調(diào)查項全年表現(xiàn)良好，達到預(yù)期The performance of all investigation items achieve the desired result 對于調(diào)查項全年表現(xiàn)尚可，有需要改進的地方The performance of all investigation items is good in general, but there are areas still needed to be improved 對于調(diào)查項全年表現(xiàn)較差，出過1-2次嚴重問題，急需改進The performance of all investigation items is poor and had 1-2 times serious problems 對于調(diào)查項全年表現(xiàn)很差，出過3次以上嚴重問題，急需改進The performance of all investigation items is poorer and had 3 times or more serious problems 對調(diào)查的問題不涉及Does not involve the problem of investigation
調(diào)查內(nèi)容帶*號為必填項
* 1、您對我公司供貨保障能力的整體印象是？ What’s your overall impression for our supply security capacity?
* 2、對我公司目前的生產(chǎn)周期，您的感受是？ What’s your attitude towards our current production cycle?
* 3、對我公司的送貨周期，您的感受是？What’s your attitude towards our current delivery cycle?
* 4、如出現(xiàn)質(zhì)量問題或者其他突發(fā)事件，對您貨物的使用造成延誤，那么針對我們的應(yīng)急補充以及應(yīng)急預(yù)案，您的感受是？What’s your attitude towards our emergency supplement plan of sudden quality problem caused your production
* 5、目前對我公司電子稿件制作的制作周期，您的感受是？What’s your attitude towards our cycle of making document?
* 6、目前我公司新產(chǎn)品的打樣周期，您的感受是？What’s your attitude towards our cycle of making new carton’s sample?
* 7、對我公司接收、保管您相關(guān)編碼（防混淆碼，條碼，電子監(jiān)管碼）的流程和安全性，您的感受是？What’s your attitude towards our process and safety of receiving and keeping your relevant code (preventing confusion code, commodity barcode, ESC code)
* 8、對我公司今年的產(chǎn)品質(zhì)量您的整體印象是？ What’s your general impression for our product quality this year?
* 9、對我公司紙盒顏色方面的印刷質(zhì)量，您的評價是?What’s your evaluation for our quality of carton’s color?
* 10、對我公司紙盒的表面處理質(zhì)量（過油，覆膜等）您的評價是？What’s your evaluation for our quality of surface treatment(varnish, laminating)?
* 11、對我公司紙盒的特殊工藝質(zhì)量（燙印，擊凸，盲文等），您的評價是？What’s your evaluation for our quality of special process quality(gold stamping, embossing, braille)?
* 12、我公司印刷電子監(jiān)管碼的準(zhǔn)確性及美觀效果，您的評價是？What’s your evaluation for our accuracy and beautiful effect of printing ESC code?
* 13、對我公司紙盒外包裝箱的質(zhì)量、箱簽標(biāo)識的準(zhǔn)確性，產(chǎn)品質(zhì)量報告等的準(zhǔn)確性您的評價是？What’s your evaluation for our accuracy of the outside carton packing , label and COA?
* 14、如遇到質(zhì)量問題，對我公司的反饋及時性，您的評價是？What’s your evaluation for our reaction speed of treating quality problem?
* 15、對于質(zhì)量問題的糾正措施有效性，您的評價是？What’s your evaluation for our effectiveness of preventive measures?
* 16、對我公司今年服務(wù)水平的整體印象您的評價是？What’s your evaluation for our overall service level?
* 17、對我公司銷售代表的專業(yè)水平，業(yè)務(wù)能力以及溝通能力，您的評價是？What’s your evaluation for our sales representative’s professional level, professional ability and communication skills?
* 18、對我公司客服代表的專業(yè)水平，業(yè)務(wù)能力以及溝通能力，您的評價是？ What’s your evaluation for our customer service representative’s professional level, professional ability and communication skills?
* 19、對我公司生產(chǎn)/技術(shù)人員的專業(yè)水平，業(yè)務(wù)能力以及溝通能力，您的評價是？What’s your evaluation for our production/technicalpersonnel’s professional level, professional ability and communication skills?
* 20、我公司銷售人員是否定期向您介紹我公司動態(tài)、新技術(shù)研發(fā)、行業(yè)信息等？Whether my company sales staff on a regular basis to introduce you to my company dynamic, new technology research and development, industry information, etc?
* 21、對您提出的一些產(chǎn)品、技術(shù)及服務(wù)需求，我公司所提供解決方案的有效性和及時性，您的評價是？What’s your evaluation for our effectiveness and timeliness of solving product technology and service needs?
* 22、對運輸車輛整潔及配送人員服務(wù)態(tài)度，您的評價是？What’s your evaluation for our transport vehicle’s clean and tidy and delivery staff’s service attitude?
* 23、我公司提供的產(chǎn)品的性價比，您的整體感受是？What’s your general impression for our product’s quality and price?
* 24、對于我公司產(chǎn)品的性價比在同行業(yè)中的合理性您的感受？What’s your impression for our rationality of product’s price?
* 25、我公司銷售代表是否針對您的包裝特性提供了成本節(jié)約方案，您的感受是？What’s your impression for our saving cost solution plan according to your packing characteristics that our sale provided?
* 26、對我公司通過采購策略和運營改善不斷合理控制成本，您的感受是？What’s your impression for our cost control by means of purchasing strategy and improving operation?
* 27、對我公司的創(chuàng)新能力，您的整體感受是？What’s your general impression for our innovation ability?
* 28、對我公司給您提供的新產(chǎn)品，新技術(shù)的推廣，您的感受是？What’s your impression for our company‘s development and introduction of new technologies and products?
* 29、對我公司近年來提供的新技術(shù)發(fā)展（例如盒型方案/防偽方案等），您的感受是？What’s your impression for our introduction of new technology?
* 30、為了保障供貨安全我方提出的庫存管理和發(fā)貨管理方案，您的感受是？What’s your impression for our inventory management and delivery management scheme in order to ensure the supply security?
* 31、對您提出的新技術(shù)需求，我們的響應(yīng)速度以及解決方案，您的感受是？What’s your impression for our response speed and solutions of new technologies you proposed?
* 32、對我公司在可持續(xù)發(fā)展方面的整體表現(xiàn)，您的評價是？？What’s your evaluation for our overall performance of sustainable development ?
* 33、在您來我公司參觀和審計過程中，對比以前我公司的現(xiàn)場環(huán)境、設(shè)備保養(yǎng)等您的評價是？What’s your evaluation for our equipment maintenance and environment when you visit and audit our company ?
* 34、您對我公司ISO9001質(zhì)量體系運行有效性，您的感受是？What’s your impression for our operation effectiveness Of ISO9001 quality system?
* 35、您對我公司ISO14001環(huán)境體系運行有效性，您的感受是？What’s your impression for our operation effectiveness Of ISO14001 environment system?
* 36、您對我公司OHSAS18001職業(yè)健康安全體系運行有效性，您的感受是？What’s your impression for our operation effectiveness Of ISO18001 occupational health and safety system?
* 37、如果有個朋友讓您推薦紙盒印刷企業(yè)，您推薦環(huán)球的可能性是幾分（5分非常愿意推薦，0分完全不推薦）？If you have a friend recommended the carton printing enterprise, recommend the possibility of universal is a few minutes (5 points is very willing to recommend, 0 completely is not recommended)?
環(huán)球印務(wù)對您公司的服務(wù)與您其他的供應(yīng)商相比，您認為我們哪些方面需要持續(xù)改善，您認為那些技術(shù)或服務(wù)是我們未來改進的方向？Do you think which advantage other vendor is superior to our company? What do you think the technology or service is the direction of our future improvement?
針對您關(guān)注的問題和以往的服務(wù)，質(zhì)量，您還有哪些建議和意見？What suggestions and advice do you have about your concerned the past service and quality?
* 公司名稱Company
* 填 表 人Name
* 職 務(wù)Position
電 話Tel
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* 驗證碼：
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本次調(diào)查采用網(wǎng)上調(diào)查的方式，請您填寫好寶貴意見和您的聯(lián)系方式后點擊保存即可，如有建議需要電話溝通、或者提供其他文字資料的的請按照下面的聯(lián)系方式聯(lián)系我們,再次感謝您的寶貴建議。

This survey with the method of online survey, please fill out the valuable advice and your contact information and then click the save. If there are any suggestions need telephone communication, or provide other written materials in accordance with the following contact information .Thank you again for your valuable advice.

地址：西安市高新技術(shù)產(chǎn)業(yè)開發(fā)區(qū)團結(jié)南路18號
Add:No.18, South tuanjie Road,Hi-Tech Zone,Xi’an
西安環(huán)球印務(wù)股份有限公司 顧客滿意度調(diào)查小組 收
Xi’an Global Printing Co.,Ltd

電話(Tel)：029-88312020-2078
傳真(Fax)：029-88317910-0
郵箱(E-mail)：[email protected]
郵編(Postal code)：710075

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029-88312020


(+86-29) 88317910



陜西 西安 高新 團結(jié)南路18號